This Policy applies to the operation of this website and other applications under our control (including mobile applications) (collectively “Site”), that directly link to this policy as well as our collection of personal information through other channels. Ironwood’s product co-promotion and co-marketing partners may have additional privacy statements.
As a California consumer you have a number of rights under the CCPA including the following:
a. Your Right to Know:
You have a right to know:
(i) The categories of Personal Information Ironwood has collected about you;
(ii) The categories of places or sources where Ironwood got your Personal Information;
(iii) The business or commercial reason why Ironwood collects your Personal Information;
(iv) The categories of PI we disclose for a business purpose;
(v) The types of companies or people that we share or disclose your Personal Information with, and
(vi) The specific pieces of Personal Information that we collected about you during the prior 12 months.
b. How You Can Get This Information:
There are three ways you can contact us to get this information. We reserve the right to only respond to verifiable consumer requests.
(i) You can call us at 1-844-374-4793, or
(ii) You can submit a form to us by clicking on https://contactus.irwdpi.com/ and submitting your inquiry online.
(iii) You can send a letter to us at this address:
Ironwood Pharmaceuticals, Inc.
Attn: Privacy Officer
100 Summer Street
Boston, MA 02110
(iv) When we receive your request, we will tell you within 10 calendar days that we received your request, and within 45 business days (and after we verify your request) we will let you know about the information you requested.
c. Your Right to Ask Ironwood to Delete Your Personal Information
You have the right to ask us to delete Personal Information that we have about you, subject to certain exceptions. Upon receipt of a confirmed verifiable consumer request, and as required by the CCPA, we will delete and direct any service providers to delete your personal information from our records.
(i) There are three ways you can ask us to delete your Personal Information:
a. You can call us at 1-844-374-4793, or
b. You can submit a webform to us by clicking on https://contactus.irwdpi.com/ and submitting your inquiry online.
c. You can send a letter to us at this address:
Ironwood Pharmaceuticals, Inc.
Attn: Privacy Officer
100 Summer Street
Boston, MA 02110
d. When we receive your request, we will tell you within 10 calendar days that we received your request, and within 45 business days (and after we verify your request), we will respond to your request. If you ask Ironwood to delete your Personal Information, we will either respond that we will do so, or we will let you know that we will not due to a specified reason. For example, there may be a law that we have to follow that won’t permit us to delete your Personal Information.
A verifiable consumer request is one made by any individual who is:
If we request, you must provide us with sufficient information to verify your identity and/or authority to act on behalf of the consumer when submitting a Request to Know or Delete.
In general, we may ask you to provide identifying information that we already maintain about you or we may use a third-party verification service. In either event, we will try to avoid asking you for sensitive PI to verify your identity. We may not be able to respond to your request or provide you with PI if we cannot verify your identity or authority to make the request and confirm the PI relates to you. However, making a verifiable consumer request does not require you to create an account with us. Additionally, you will need to describe your request with sufficient detail to allow us to review, understand, assess, and respond. PI collected from an individual to determine whether a request is a verifiable consumer request may not be used or disclosed for any other purpose except as required by law.
If you have an account with us, we will deliver our written response to that account. If you do not have an account with us, we will deliver our written response by mail or electronically, at your option. Any disclosures we provide will only cover the 12-month period preceding the receipt of your verifiable consumer request. The response we provide will also explain the reasons we cannot comply with a request, if applicable.
Personal Information is information that identifies, relates to, describes, is capable of being associated with, or could reasonably be linked, directly or indirectly, with you or your household. The Personal Information that we collect or have collected in the preceding 12 months about you may include one or more of the following:
Information that can identify you. Things like your real name or an alias, your postal address, a unique personal identifier, an online identifier, your Internet Protocol address, your email address, account name, social security number, driver’s license number, and/or passport number;
Other information that can identify you like your signature, your physical characteristics or description, your cellphone or other telephone number, state identification card number, insurance policy number, your education, resume, transcript, your employment, employment history, bank account number, financial information, medical information, or health insurance information.
Additional personal information about you that we may collect including things like your birthday, your race and ethnicity, your citizenship, marital status, physical or mental disability, sex (including gender, gender identity, gender expression, pregnancy or childbirth and related medical conditions), sexual orientation, veteran or military status.
We may also collect data about purchases you have made and your purchasing history
In most cases, we collect Personal Information directly from you that you voluntarily submit to us. We will ask you for Personal Information when you interact with us, such as registering on our websites, using any interactive features or applications, signing up to receive a newsletter or a rebate, participating in a savings program, making a direct purchase, or contacting us to ask questions. We may collect additional information about you from things like public records, or from social media sites such as Facebook. In addition, we may get your personal information from companies that provide us with services or who help us with the services we provide to you. We treat this data as Personal Information only when it, or other data that is associated with it, can be used to identify you.
Ironwood collects and uses your Personal Information for its business purposes, such as:
As a reminder please know that Ironwood does not sell your Personal Information. In addition, we do not share or distribute your Personal Information with any other company for their marketing purposes. Ironwood will share your Personal Information only in compliance with applicable laws and regulations. For example, we may share or have shared your Personal Information with other people and other companies as follows:
If you make a request to Ironwood to know your Personal Information or you request that Ironwood delete your Personal Information, Ironwood will respond to your request, but we will never discriminate against you for making such a request or because you exercised your rights under the California Consumer Privacy Act. As a California consumer you are entitled under California law to make such requests and we will not discriminate against you if you do. If you make a request under the California Consumer Privacy Act Ironwood will not discriminate against you in any way including that we will not deny you goods or services, charge you different prices or rates for goods or services, deny you discounts or other benefits or impose penalties on you, provide you with or suggest that you will receive a different level or quality of goods or services.
If you would like, you can permit someone to submit a request to know your Personal Information that Ironwood has collected or a request to delete your Personal Information that Ironwood has collected. This person is called an Authorized Agent. If an Authorized Agent sends us a request on your behalf, we will ask that person to give us proof that you gave that person written permission to make a request for you. If that person doesn’t provide us with written proof, we will deny their request so that we can protect your Personal Information.
We do not sell your PI and do not have actual knowledge that we have sold personal information of minors under age 16.
Updated: September 14, 2020
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